Returns
Item not suitable? No problem! We offer refunds or exchanges on all items subject to the below:
- You return your item/s within 28 days of it being delivered.
- It is in its original condition and is unworn and unwashed
- Original tags and labels are still attached
How to return an item - UK Customers
Fill out your returns form - be sure to include your order number.Pack your item(s) securely, ensuring you have included a copy of the Returns Form. Choose your preferred returns method from the following options:
Print your pre-paid Royal Mail returns label here. OR send it via post to:
Tokyo Laundry, Returns Department, Unit 14, Park Seventeen, Whitefield, M45 8FJ
NB. Our pre-paid returns are currently limited to UK customers, please see Returns FAQs below if you are an international customer.
Please note that our Royal Mail pre-paid services are subject to a fee of £2.99. This is pre-paid for your convenience, so you can just print your label and send your parcel off. The fee will be deducted from your refund to cover the cost of this service.
Unfortunately we are currently unable to offer pre-paid labels for international customers
How to return an item - Republic of Ireland, France, Germany, Italy, Spain, Netherlands, Poland, Portugal, Australia, Canada, India, Mexico, U.A.E. & USA
Please follow the process below for returning your parcel to us.
1. Fill out your returns form - be sure to include your order number.
2. Pack your item(s) securely in its original packaging with labels and tags
still attached in a waterproof package. Ensure you have included a copy of the
returns form.
3. Send it via post to the following local returns address and obtain proof
of postage or certificate of posting.
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Republic of Ireland Returns
Coll-8 Logistics - EZI - tokyolaundry.com
Unit 2, Baldonnel Business Park
Baldonnell
D22 XK20
IRELAND
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France Returns
EZI RETURNS - tokyolaundry.com
70 Avenue Jean Jaurès
Bagnères de Luchon
31110
FRANCE
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Germany Returns
Ezi Returns - TOKYO LAUNDRY
Industriestraße 30
21394 Kirchgellersen
GERMANY
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Italy Returns
IFS - Ezi Returns - tokyolaundry.com
Via dell'Industria 58/A
20037 Paderno Dugnano
MILANO
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Spain Returns
DEVO - EZI - tokyolaundry.com
Calle Narcis Monturiol 41
29603 Marbella
SPAIN
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Netherlands Returns
Global e commerce
experts - tokyolaundry.com
Ezi Returns
Rijnlanderweg 766
Unit H
2132 NM Hoofddorp
NETHERLANDS
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Poland Returns
Retco - Ezi Returns - tokyolaundry.com
ul. Parzniewska 18 bud 2
05-800 Pruszków
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Portugal Returns
MULTISOURCE - EZI - tokyolaundry.com
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-901 Batalha
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Australia Returns
Pro Prep - Ezi - tokyolaundry.com
602-612 Botany Rd
Alexandria NSW 2015
Sydney
AUSTRALIA
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Canada Returns
No3rd - Ezi - tokyolaundry.com
10001 Boulevard Ray-Lawson
Anjou QC H1J 1L6
CANADA
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India Returns
SAI-SIDDHI (Ezi) - tokyolaundry.com
Gonsalves property
Alphanso church Road, Dosti, Stella petrol pump
Vasai west-401202
Maharashtra
INDIA
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Mexico Returns
LES OFERS Q S DE RL CV - EZI - tokyolaundry.com
Sierra 508 A Real del sol,
Cienega de Flores NL 65550
MEXICO
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U.A.E. Returns
Toil & Tinker - EZI - tokyolaundry.com
Warehouse 11, Al Quoz Industrial Area 1
Al Asayel Street
Dubai
U.A.E.
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USA Returns
CFS - EZI - tokyolaundry.com
5401 NW 72nd ave
Miami FL 33166-4941
USA
Returns must be made at your own cost and liability.
Returns - Other International Customers
For Republic of Ireland, France, Germany, Italy, Spain, Netherlands, Poland, Portugal, Australia, Canada, India, Mexico, U.A.E. and USA customers, please see above for local returns addresses.
Unfortunately we are currently unable to provide pre-paid labels for
international customers.
Please return via post to: Tokyo Laundry, Returns Department, Unit
14, Park Seventeen, Whitefield, M45 8FJ United Kingdom
We recommend using a tracked service as parcels are your responsibility until
they reach us and we cannot accept responsibility for parcels that get lost on
the way to us. For this reason you should also keep your proof of postage safe.
We do allow extra time to receive returns from international customer, to allow
for longer postal times.
Returns FAQs
I have lost my returns form
You can print off a copy of our returns form here.
If you do not have access to a printer please include a note inside your parcel confirming:
Your invoice number
Your name
The reason for your return
Whether you require a refund or exchange
If you require an exchange, please confirm the item and size you require.
Can I have my parcel collected from a different address?
Yes, you can choose your collection address when you book. It doesn't have to be the same as the one your parcel was sent to.
How does Royal Mail work?
In just a few steps you can easily process your item to return with Royal Mail.
Create your return here -> https://www.royalmail.com/track-my-return/create/3743
Then simply print your label at home or with Royal Mails free label printing service at selected branches.
Finally, drop your item at your local Royal Mail Customer Service Point or Post Office® branch and you’ll receive proof of posting. Your item will be fully tracked on its way back to us.
*Please note that our pre-paid Royal Mail returns labels are subject to a fee of £2.99. This is pre-paid for your convenience, so you can just print your label and drop your parcel off. The fee will be deducted from your refund
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Please include your completed returns form with order number, items being returned, reason for returning and whether you require a refund or exchange. If you do not have a returns form, you can find one here.
Find your nearest local branches below:
Royal Mail Branch (https://www.royalmail.com/branch-finder)
Royal Mail Customer Service Point (http://www.royalmail.com/delivery-and-collection-office-finder).
Royal Mail Customer Service Point with label printing: (http://www.royalmail.com/delivery-and-collection-office-finder)
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Track your return
You can track your parcel at www.royalmail.com/track-your-item
Please note it can take up to 10 working days to process your return once it has arrived back to us. You will receive an e-mail once it has been processed.
I can't use any of your pre-paid options, how do i return my item(s)?
You can send it via Royal Mail, or any other courier of your choosing to:
Tokyo Laundry, Returns Department, Unit 14, Park Seventeen, Whitefield, M45 8FJ
We recommend using a tracked service as parcels are your responsibility until they reach us and we cannot accept responsibility for parcels that get lost on the way to us. For this reason you should also keep your proof of postage safe.
Please note we cannot provide pre-paid labels for Royal Mail.
How long will it take to get my refund?
We aim to process all returns within 10 working days - you will receive an email confirming when your refund is processed. Please note refunds onto debit or credit card typically take between 3-5 working days to show in your account after we refund you, but depending on your bank this can be up to 10 working days.
Can I exchange an Item?
We recommend, if possible, returning your original item for a refund, and placing a new order for your replacement item. This will ensure your item gets to you as soon as possible and you can be certain it is still available.
We are also happy to offer exchanges, but please note the following:
We can only offer exchanges for the same item in a different size/colour.Exchanges are subject to the item being in stock when the return is processed.It can take 2-3 weeks to receive an exchange item due to the extra postage time and returns processing period.
I've received a faulty item
We’re really sorry to hear you have received a faulty item. To help us get this fixed for you, please email us at customerservices@tokyolaundry.com and include the following information:
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
(The product name and code can be found on your order confirmation email).
One of our customer service advisers will get back to you as quickly as possible.
I've received an incorrect item
We’re really sorry to hear you have received an incorrect item. To help us get this fixed for you, please email us at customerservices@tokyolaundry.com and include the following information:
- Your name
- Order number
- Details of incorrect item
One of our customer service advisers will get back to you as quickly as possible.