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Returns

Item not suitable? No problem! We offer refunds or exchanges on all items subject to the below:

  • You return your item/s within 28 days of it being delivered.
  • It is in its original condition and is unworn and unwashed
  • Original tags and labels are still attached

How to return an item - UK Customers

Fill out your returns form - be sure to include your order number.Pack your item(s) securely, ensuring you have included a copy of the Returns Form.  Choose your preferred returns method from the following options: 

Print your pre-paid Royal Mail returns label here. OR send it via post to:

Tokyo Laundry, Returns Department, Unit 14, Park Seventeen, Whitefield, M45 8FJ

 

NB. Our pre-paid returns are currently limited to UK customers, please see Returns FAQs below if you are an international customer.

Please note that our Royal Mail pre-paid services are subject to a fee of £2.99. This is pre-paid for your convenience, so you can just print your label and send your parcel off. The fee will be deducted from your refund to cover the cost of this service.

Unfortunately we are currently unable to offer pre-paid labels for international customers

How to return an item - Republic of Ireland, France, Germany, Italy, Spain, Netherlands, Poland, Portugal, Australia, Canada, India, Mexico, U.A.E. & USA

Please follow the process below for returning your parcel to us.



  1.  Fill out your returns form - be sure to include your order number.

  2.  Pack your item(s) securely in its original packaging with labels and tags
still attached in a waterproof package. Ensure you have included a copy of the
returns form.

  3.  Send it via post to the following local returns address and obtain proof
of postage or certificate of posting.

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Republic of Ireland Returns

Coll-8 Logistics - EZI - tokyolaundry.com

Unit 2, Baldonnel Business Park

Baldonnell

D22 XK20

IRELAND

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France Returns

EZI RETURNS - tokyolaundry.com

70 Avenue Jean Jaurès

Bagnères de Luchon

31110

FRANCE

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Germany Returns

Ezi Returns - TOKYO LAUNDRY

Industriestraße 30

21394 Kirchgellersen

GERMANY

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Italy Returns

IFS - Ezi Returns - tokyolaundry.com

Via dell'Industria 58/A

20037 Paderno Dugnano

MILANO

----------------------------

Spain Returns

DEVO - EZI - tokyolaundry.com

Calle Narcis Monturiol 41

29603 Marbella

SPAIN

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Netherlands Returns

Global e commerce
experts - tokyolaundry.com

Ezi Returns

Rijnlanderweg 766
Unit H

2132 NM Hoofddorp

NETHERLANDS

----------------------------

Poland Returns

Retco - Ezi Returns - tokyolaundry.com

ul. Parzniewska 18 bud 2

05-800 Pruszków

----------------------------

Portugal Returns

MULTISOURCE - EZI - tokyolaundry.com

Estrada de Santo Antão, 9

IC2 – Pavilhão D

2440-901 Batalha

 ----------------------------

Australia Returns

Pro Prep - Ezi - tokyolaundry.com

602-612 Botany Rd

Alexandria NSW 2015

Sydney

AUSTRALIA

----------------------------

Canada Returns

No3rd - Ezi - tokyolaundry.com

10001 Boulevard Ray-Lawson

Anjou QC H1J 1L6

CANADA

----------------------------

India Returns

SAI-SIDDHI (Ezi) - tokyolaundry.com

Gonsalves property

Alphanso church Road, Dosti, Stella petrol pump

Vasai west-401202

Maharashtra

INDIA

----------------------------

Mexico Returns

LES OFERS Q S DE RL CV - EZI - tokyolaundry.com

Sierra 508 A Real del sol,

Cienega de Flores NL 65550

MEXICO

----------------------------

U.A.E. Returns

Toil & Tinker - EZI - tokyolaundry.com

Warehouse 11, Al Quoz Industrial Area 1

Al Asayel Street

Dubai

U.A.E.

----------------------------

USA Returns

CFS - EZI - tokyolaundry.com

5401 NW 72nd ave

Miami FL 33166-4941

USA

Returns must be made at your own cost and liability.

 

Returns - Other International Customers

For Republic of Ireland, France, Germany, Italy, Spain, Netherlands, Poland, Portugal, Australia, Canada, India, Mexico, U.A.E. and USA customers, please see above for local returns addresses.



Unfortunately we are currently unable to provide pre-paid labels for
international customers.

Please return via post to: Tokyo Laundry, Returns Department, Unit
14, Park Seventeen, Whitefield, M45 8FJ United Kingdom




We recommend using a tracked service as parcels are your responsibility until
they reach us and we cannot accept responsibility for parcels that get lost on
the way to us. For this reason you should also keep your proof of postage safe.
We do allow extra time to receive returns from international customer, to allow
for longer postal times.

 

Returns FAQs

I have lost my returns form

You can print off a copy of our returns form here.

If you do not have access to a printer please include a note inside your parcel confirming:

Your invoice number

Your name

The reason for your return

Whether you require a refund or exchange

If you require an exchange, please confirm the item and size you require.

Can I have my parcel collected from a different address?

Yes, you can choose your collection address when you book. It doesn't have to be the same as the one your parcel was sent to.

How does Royal Mail work?

In just a few steps you can easily process your item to return with Royal Mail.

Create your return here -> https://www.royalmail.com/track-my-return/create/3743

Then simply print your label at home or with Royal Mails free label printing service at selected branches.

Finally, drop your item at your local Royal Mail Customer Service Point or Post Office® branch and you’ll receive proof of posting.  Your item will be fully tracked on its way back to us.

*Please note that our pre-paid Royal Mail returns labels are subject to a fee of £2.99. This is pre-paid for your convenience, so you can just print your label and drop your parcel off. The fee will be deducted from your refund

------------------------------------------------------

Please include your completed returns form with order number, items being returned, reason for returning and whether you require a refund or exchange. If you do not have a returns form, you can find one here.

Find your nearest local branches below:

Royal Mail Branch (https://www.royalmail.com/branch-finder)

Royal Mail Customer Service Point (http://www.royalmail.com/delivery-and-collection-office-finder).

Royal Mail Customer Service Point with label printing: (http://www.royalmail.com/delivery-and-collection-office-finder)

 ------------------------------------------------------

Track your return
You can track your parcel at www.royalmail.com/track-your-item
Please note it can take up to 10 working days to process your return once it has arrived back to us.  You will receive an e-mail once it has been processed.

I can't use any of your pre-paid options, how do i return my item(s)?

You can send it via Royal Mail, or any other courier of your choosing to:

Tokyo Laundry, Returns Department, Unit 14, Park Seventeen, Whitefield, M45 8FJ

We recommend using a tracked service as parcels are your responsibility until they reach us and we cannot accept responsibility for parcels that get lost on the way to us. For this reason you should also keep your proof of postage safe.

Please note we cannot provide pre-paid labels for Royal Mail.

How long will it take to get my refund?

We aim to process all returns within 10 working days - you will receive an email confirming when your refund is processed. Please note refunds onto debit or credit card typically take between 3-5 working days to show in your account after we refund you, but depending on your bank this can be up to 10 working days.

Can I exchange an Item?

We recommend, if possible, returning your original item for a refund, and placing a new order for your replacement item. This will ensure your item gets to you as soon as possible and you can be certain it is still available.

We are also happy to offer exchanges, but please note the following:

We can only offer exchanges for the same item in a different size/colour.Exchanges are subject to the item being in stock when the return is processed.It can take 2-3 weeks to receive an exchange item due to the extra postage time and returns processing period.

I've received a faulty item

We’re really sorry to hear you have received a faulty item. To help us get this fixed for you, please email us at customerservices@tokyolaundry.com and include the following information:

    - Your name
    - Order number
    - Product name and code
    - Picture of the fault
    - Description of the fault

(The product name and code can be found on your order confirmation email).

One of our customer service advisers will get back to you as quickly as possible.

I've received an incorrect item

We’re really sorry to hear you have received an incorrect item. To help us get this fixed for you, please email us at customerservices@tokyolaundry.com and include the following information:

    - Your name
    - Order number
    - Details of incorrect item

One of our customer service advisers will get back to you as quickly as possible.